Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how vetpkr ("we", "us", "our"), operator of the Platform at vetpkr.cam, collects, processes, stores and protects personal data in connection with the services we provide to registered users and visitors. vetpkr is an English-language online betting information and platform guide targeting Pakistani users and international visitors.

We are committed to handling your personal data responsibly, transparently and in compliance with applicable data protection laws. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

By accessing or using the vetpkr Platform, creating an Account or submitting your personal data to us in any form, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

Definitions

The following terms carry the meanings set out below throughout this Policy:

• "Personal Data" — Any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" — vetpkr, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — A third party that processes personal data on our behalf, under our instruction and subject to a data processing agreement.
• "User" / "you" — Any individual who accesses the Platform, whether as a registered account holder or an anonymous visitor.
• "Account" — A registered user profile created through the vetpkr registration process.
• "KYC" — Know Your Customer — the identity and age verification process required under applicable regulatory obligations.
• "Consent" — A freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for one or more stated purposes.
• "Cookie" — A small text file placed on your device by a website to store information about your browsing session or preferences.

Data We Collect

vetpkr collects personal data across several categories depending on how you interact with the Platform. The categories are set out below.

3.1 Identity & Registration Data

Collected when you create an Account or complete identity verification:

3.2 Contact Data

3.3 Financial & Transaction Data

Collected in connection with deposits, withdrawals and betting activity:

3.4 Technical & Usage Data

3.5 Communications Data

Any messages, emails, support tickets or chat transcripts you exchange with vetpkr's support team are stored as part of your account record.

3.6 Responsible Gambling Data

Where you use responsible gambling tools — including deposit limits, loss limits, session time limits, reality checks or self-exclusion requests — vetpkr records this activity to enforce your stated preferences and comply with regulatory obligations.

How We Collect Your Data

We collect personal data through the following channels:

• Direct submission: When you register an Account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey.
• Automated collection: As you browse and interact with the Platform, we automatically collect technical and usage data via cookies, web beacons, log files and similar technologies.
• Third-party sources: Identity verification agencies, fraud prevention databases, credit reference agencies and payment processors may provide us with data to verify your identity, assess risk or comply with our regulatory obligations.
• Publicly available sources: Where permitted, we may supplement your profile with data from publicly accessible sources for fraud detection or compliance purposes.

Legal Basis for Processing

vetpkr processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

How We Use Your Data

Your personal data is used for the following purposes:

• Account management: Creating, maintaining and securing your Account; processing login and authentication; managing account preferences and communication settings.
• Service delivery: Processing bets, calculating and crediting winnings, administering promotions and bonuses, and providing access to all Platform features.
• Identity & age verification (KYC): Verifying that you meet the minimum age requirement (18+, or higher as required by the applicable operator or licence jurisdiction) and confirming your identity in line with our regulatory obligations.
• Payment processing: Facilitating deposits and withdrawals, performing transaction monitoring and maintaining accurate financial records.
• Fraud prevention & security: Detecting, investigating and preventing fraudulent activity, money laundering, collusion and other prohibited conduct.
• Customer support: Responding to queries, complaints and responsible gambling requests submitted via email or our support channels.
• Responsible gambling: Enforcing deposit limits, loss limits, self-exclusion requests and cooling-off periods; monitoring usage patterns for signs of problem gambling.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates — only where you have consented to receive such communications. You may opt out at any time.
• Analytics & improvement: Understanding how users interact with the Platform to improve navigation, content and performance.
• Legal compliance: Meeting our obligations under applicable law, including responding to regulatory enquiries, court orders or law enforcement requests.

Data Sharing & Disclosure

vetpkr does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share your data only in the circumstances described below:

• Service providers & data processors: Third parties engaged to provide specific operational services on our behalf — including payment processors, identity verification agencies, cloud hosting providers, analytics platforms and customer support tools. All such parties are bound by data processing agreements and are prohibited from using your data for any purpose beyond the specific service they provide.
• Regulatory & licensing authorities: Where required by the terms of our operating licence or applicable law, we may disclose account and transaction data to relevant regulatory bodies.
• Law enforcement & legal process: We may disclose data in response to a valid court order, subpoena, warrant or binding legal obligation. Where permitted, we will notify you of any such disclosure.
• Fraud prevention agencies: Where we suspect fraudulent activity, money laundering or a breach of our Terms, we may share data with specialist fraud prevention services or industry bodies.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of all or part of vetpkr's business assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.
• With your explicit consent: In any other circumstance not listed above, we will seek your explicit prior consent before sharing your personal data.

Your Rights

Depending on applicable data protection law and your jurisdiction, you may hold some or all of the following rights in respect of your personal data held by vetpkr. To exercise any of these rights, contact us at [email protected].

We will respond to all valid data rights requests within 30 days. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window.

We may ask you to verify your identity before fulfilling a data rights request to ensure we do not disclose your personal data to an unauthorised party.

Cookies & Tracking Technologies

vetpkr uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These enable core features such as session authentication, security, load balancing and fraud detection. They cannot be disabled without affecting Platform functionality.
• Performance & analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform — such as which pages receive the most visits and where users exit — to help us improve performance and content.
• Functional cookies: Remember your preferences, such as language settings, session timeout preferences and responsible gambling tool configurations.
• Marketing & targeting cookies: Used only where you have given explicit consent. These cookies track your browsing activity to deliver more relevant promotional content. You may opt out at any time via your account preferences or cookie settings.

You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For detailed cookie management instructions, please refer to the help documentation for your browser.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. Our general retention approach is as follows:

• Active account data: Retained for the duration of your account relationship with vetpkr plus a minimum of 5 years following account closure, to satisfy AML, fraud prevention and regulatory record-keeping obligations.
• KYC & identity documents: Retained for a minimum of 5 years after the end of the business relationship, as required by anti-money laundering regulations.
• Transaction & betting records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for a maximum of 3 years from the date of the last interaction, unless the communication relates to an ongoing dispute.
• Marketing consent records: Retained for the duration of our relationship and for 3 years after you withdraw consent, to demonstrate compliance.
• Technical & log data: Typically retained for 12 months, after which it is aggregated or deleted.
• Self-exclusion records: Retained indefinitely to ensure that self-excluded users are not re-admitted to the Platform in violation of their exclusion request.

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be linked to an identifiable individual.

Data Security

vetpkr implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields at rest, including passwords (which are hashed using industry-standard algorithms and never stored in plain text);
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their role;
• Regular security assessments, penetration testing and vulnerability management;
• Secure data centres with physical access controls, redundancy and backup procedures;
• Staff training on data protection obligations and secure data handling practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vetpkr will notify the relevant supervisory authority and, where required, affected individuals, within the timeframes specified by applicable law.

International Data Transfers

vetpkr and certain of its third-party service providers may process personal data in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where personal data is transferred internationally, vetpkr ensures that appropriate safeguards are in place, which may include:

• Standard Contractual Clauses (SCCs) approved by the relevant data protection authority;
• Binding Corporate Rules (BCRs) where applicable;
• Transfers to countries recognised as providing an adequate level of data protection by the applicable regulatory authority;
• Other lawful transfer mechanisms as permitted under applicable data protection law.

You may request further information about the specific safeguards applied to international transfers of your data by contacting us at [email protected].

Children's Privacy

The vetpkr Platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the applicable operator or licence jurisdiction. We do not knowingly collect personal data from individuals under the minimum age requirement.

If we become aware that personal data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated Account. Any funds held in an underage Account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor under your care has registered an Account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Specific Notice for Pakistani Users

vetpkr is an English-language platform primarily targeting users in Pakistan, including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The following additional information is relevant to Pakistani users:

• vetpkr does not claim any approval, endorsement or authorisation from the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority in connection with gambling services or data processing.
• Pakistan does not currently have a comprehensive personal data protection law in force at the federal level. Pending such legislation, vetpkr applies international best-practice data protection standards to all user data, regardless of the user's location.
• Where you use payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah to fund your Account, the relevant payment provider will process your financial data under their own privacy policy, which is separate from this Policy.
• It remains your responsibility to ensure that your use of the vetpkr Platform — including the sharing of personal data in connection with online betting — complies with all applicable Pakistani laws and regulations.

Changes to This Policy

vetpkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or regulatory requirements. The effective date at the top of this page will be updated whenever changes are made.

Where changes are material — meaning they significantly affect how we collect or use your personal data, or reduce your rights — we will notify registered users via email or an in-platform notification at least 7 days before the changes take effect. For non-material changes, such as typographical corrections or minor clarifications, we may update this Policy without prior notice.

Your continued use of the Platform after updated Terms have come into effect constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must close your Account and cease using the Platform prior to the effective date of the revision.

Contact Us

If you have any questions, concerns or requests in relation to this Privacy Policy or the processing of your personal data, please contact the vetpkr Data Protection team using the details below. All communications must be in English; Urdu assistance is available on request.

If you are not satisfied with our response to a data rights request or privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. vetpkr will cooperate fully with any such authority in the resolution of complaints.